Reviews · for your business

Everyone's wall is five stars.
That's why nobody believes one.

Your customers have worked out that bad reviews get deleted, so a perfect record now reads as a perfect record of deleting. EagleHQ gives you the opposite: ask every job you finish, publish what comes back, and carry the one claim on your website a stranger can actually check.

How it runs

Four steps, and you only do two of them

The whole thing hangs off a job you've already marked complete. There is nothing to import, no widget to paste into your website, and no third-party account for anyone.

Mark the job complete

It's already in your dispatch board. Every completed job appears in Reviews → Ask for reviews with a button next to it.

Press ask

One button sends that customer their own single-use link, wearing your logo and coming from your domain. No email address on file? Take the link and text it yourself.

They tap a star and type a sentence

On their phone, in about twenty seconds, with no account to create. Try it below — it's the real screen.

It's on your website

Straight onto your reviews wall, with the score, the breakdown and your reply box. Nothing to copy over from anywhere.

What you're asking of them

Twenty seconds, no account, one hand

The reason businesses have no reviews is almost never that customers were unhappy — it's that leaving one meant creating an account on a directory nobody wanted to join. This is the whole thing, and it's working: press the stars.

Summit Plumbing

How did we do, Jordan?

Drain cleaning · 12 March

Tap a star to start

Try it

This is the whole thing your customer sees.

No account, no password.The link in their text message is the whole credential. It works once and then it's spent.
It knows which job it's about.You send it against a completed booking, so it opens already saying “drain cleaning, 12 March”.
No star is pre-selected. A form that opens on five stars collects fives from people who just tapped Send — which would make your average worth nothing to the person reading it.
The question fits the rating.A two-star gets “what should have gone better?”, not “what did you love?”. Asking the right question is the difference between “fine” and a sentence you can act on.

What it costs you

You give up the delete button. All of it.

This is the part to think hardest about, so it's here rather than in a footnote. To wear the badge you turn on three switches, and after that the server refuses you — not the screen, the server.

Reviews publish themselves

No queue, no approval. You find out what a customer wrote the same way your next customer does.

You can't change a word

Not the text, not the stars. A four cannot quietly become a five.

You can't take one down

Not hidden, not archived, not deleted. The bad week sits on the page next to the good ones.

If that reads as too much, moderate your reviews — it's the default, it's lawful, and most sites do it. You keep every tool and you simply don't carry the badge. What you can't do is both, which is the only reason the badge is worth anything to the person reading it. Here's the page your customers see when they click it →

The one you're worried about

A bad review you answered is an advert

Every owner asks the same question: what happens when I get a stinker. Here is the same two-star with and without the tool you keep.

Nothing here.

A wall of nothing but fives, like every other wall of nothing but fives.

What a stranger reads here: nothing at all — and that is the problem. Readers discount a perfect record, because everybody has learned that the bad ones get taken down. You spent the complaint and got no credit for handling it.

And the arithmetic

Volume is the defence, not deletion

The instinct to delete is learned when you have six reviews and it genuinely hurts. Move the same bad review to a bigger pile and watch what it does.

Before

4.8

One 1-star arrives

After

4.6

At 20 reviews the same bad one costs you 0.2. Volume is the defence against a bad day, and asking every finished job is how you get volume — which is the same button that earns you the badge.

What you keep

Six things the badge doesn't take

Giving up curation is not giving up control of your own page. Every one of these is in your admin under Reviews.

You can always reply

Publicly, under the review, on every plan and under either policy. Adding context is never withholding it — this is the tool that replaces the delete button, and it is a better one.

You can pin your favourites

A pinned review sits at the top of every sort order. Choosing what a visitor meets first is ordinary; choosing what they can reach is not, and only the second one is off the table.

You decide how it looks

Layout, heading, how many load at once, whether dates and towns show. All of it in Reviews → What visitors see, none of it touching which reviews exist.

You decide who gets asked

Requests go out job by job, when you press the button. Nothing sends itself the second a job is marked complete, so a visit that went badly is yours to leave alone.

You can change your mind

Switching moderation back on takes one save. Your badge comes off the same moment — and if you switch back later the badge dates from that day, not from the first time.

Unlawful reviews still come down

Defamatory, fake, or plainly meant for another business: report it and EagleHQ rules on it, under the FTC's own carve-outs. You don't have to surrender the badge to deal with one.

What you earn

Three rungs, and they're arithmetic

Nobody decides these and nobody can be talked into one. Your published reviews are counted and averaged, the highest rung you clear is the one your site shows, and it stops showing the day you stop clearing it.

Verified Reviews

Any published review

The moment you have one review and all three switches set.

Top Rated

10 reviews · 4.5 average

Reachable inside a fortnight of asking every finished job.

Award of Excellence

50 reviews · 4.7 average

A year of consistent work, and it looks like it.

The badge on your site also carries the date your unfiltered run started, and it links to your own record on eaglehq.us — every policy change, edit and removal, with dates, in plain English. That record is what makes the date worth reading: a business that turns moderation on for an afternoon to bury one review starts its clock again from zero.

Where to find it

Six tabs, in your own admin

Reviews sits under Content in your dashboard. Nothing here needs setting up before you can use it.

Reviews

Approve, reply, pin, and type up one a customer gave you over the phone.

Ask for reviews

Every completed job you haven't asked about, one button each. Plus a link for anyone not in your bookings.

What visitors see

Layout, heading, breakdown, filters, replies — with a live preview.

Public record

Everything you've done to your own reviews, exactly as a customer would read it.

Rules & the law

What US review law actually requires of you. Short version: less than you'd fear, more than you'd guess.

Settings & badge

The three switches, what they'd earn you, and what you'd be giving up.